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Responsibility / Tasks:
Implement the divisional strategy within the area of responsibility.
Building and developing a qualified and motivated team. Technical and disciplinary leadership, assess-ment and development of directly subordinate employees. Decide on individual personnel measures in coordination with HR.
Implement and ensure optimal information exchange in the area of responsibility and with the interfaces.
Continuously standardising and optimising processes and organisational structures and initiating corre-sponding measures.
Contributing ideas and implementing the digital transformation in the area of responsibility. Coordinating and implementing digitization projects in cooperation with the interfaces. Optimizing and mapping new and existing business processes in the digital databases and systems.
Plan human, material and financial resources. Adherence to the approved budget and initiation of appropriate measures in the event of threatened and identified deviations in coordination with the manager.
Review and comply with legal requirements and internal regulations, initiate appropriate action.
Implementing and ensuring efficient and effective processes in the company's internal IT systems and their documentation.


Job Profile-specific Building Blocks:
- Monitor customer service team's KPIs and SLAs.
- Monitor the team's adherence to strategic vision and goals.
- Ensure adherence to defined to processes and SOPs.
- Review and Follow-up on assigned personnel work and work allocation.
- Lead and participate in cross functional project, represent CS function based on requirement.
- Resolution for requests