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About This Role
This role will be reporting to the Assistant Customer Services Manager, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, work closely with shipping team for delivery arrangement and after-sales service.

工作內(nèi)容
1. 處理客戶(hù)和內(nèi)部相關(guān)的日常事務(wù)。
2. 訂單錄入以及處理訂單交期相關(guān)問(wèn)題，以確保發(fā)貨安排的完整性和及時(shí)性。
3. 作為客戶(hù)的聯(lián)系窗口，解決與訂單、發(fā)貨和交貨相關(guān)的問(wèn)題。
4. 為銷(xiāo)售團(tuán)隊(duì)提供相關(guān)的銷(xiāo)售支持。
5. 處理上級(jí)安排的其它相關(guān)工作并遵從部門(mén)內(nèi)部的安排。

工作要求
1. 大專(zhuān)、本科或同等學(xué)歷。
2. 2年以上進(jìn)出口、國(guó)際貿(mào)易相關(guān)工作經(jīng)驗(yàn)。
3. 有使用ERP等系統(tǒng)經(jīng)驗(yàn)，SAP優(yōu)先。
4. 良好的英語(yǔ)和普通話書(shū)寫(xiě)和口語(yǔ)能力，能用廣東話交流優(yōu)先考慮。
5. 熟練使用Office辦公軟件(Excel, Word, PowerPoint)。
6. 良好的溝通能力，求知欲強(qiáng)，并具備良好的團(tuán)隊(duì)合作精神。
7. 抗壓能力強(qiáng)，并享受在快節(jié)奏環(huán)境中工作的挑戰(zhàn)。


Responsibilities
1. Dealing with customers and internal stakeholders on a day-to-day basis
2. Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement
3. Act as a *** contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
4. Provide sales administrative support to sales team
5. Handle any ad hoc assignment from the superior

Requirements
1. Advanced / Higher Diploma in any field or equivalent.
2. Minimum 2 years of relevant working experience.
3. Must have experience in using integrated system to process sales transactions, SAP preferrable.
4. Good command of both written and spoken English and Mandarin, able to communicate in Cantonese will be an advantage.
5. Proficient in Microsoft Office Applications (Excel, Word, PowerPoint).
6. Good communication skills, eager to learn and a good team player
7. Able to work under pressure and relish the challenge of working in a fast-paced environment